Refund Policy of Cannabuds

At Cannabuds, we take pride in offering high-quality cannabis products and exceptional service to our customers in Scarborough, Ontario. We understand that sometimes issues may arise, and we want to ensure that our refund and return process is transparent and fair, in full compliance with Canadian federal and Ontario provincial laws and Google’s policies on e-commerce transactions.

This policy outlines the conditions and procedures for refunds and exchanges of cannabis products purchased from Cannabuds, a government-licensed dispensary.

Eligibility for Returns and Refunds

Due to the strict regulations of the Cannabis Act (Canada) and Ontario Cannabis Retail Regulations, cannabis products cannot be resold or restocked once they leave the store or are delivered. However, we offer refunds and exchanges in specific cases where products meet the criteria listed below.

1. Defective or Damaged Products

We guarantee that all cannabis products sold are of premium quality and meet legal safety and compliance standards. If you receive a defective or damaged item, you are eligible for an exchange or refund if the following conditions are met:

  • The product is unopened and in its original packaging.
  • The issue is reported within 14 days of the purchase or delivery date.
  • Proof of purchase (receipt or order confirmation) is provided.
  • The product has a verifiable defect, such as mold, contamination, incorrect labeling, or leaking vape cartridges.

2. Incorrect Items Received

If you receive an incorrect item that does not match your order, we will gladly replace it or provide a refund under these conditions:

  • The product is unused, sealed, and in its original packaging.
  • The discrepancy is reported within 7 days of receiving the order.
  • A proof of purchase and images of the incorrect item are submitted.

3. Expired Products

All our cannabis products undergo rigorous quality control. However, if you receive a product that is past its Health Canada-approved expiration date, we will process a return or exchange if:

  • The product is unopened and has not been tampered with.
  • The issue is reported within 14 days of purchase or delivery.

4. Non-Returnable and Non-Refundable Products

Under Canadian cannabis regulations, certain products are final sale and cannot be returned or refunded, including:

  • Opened or used cannabis products (dried flower, edibles, concentrates, pre-rolls, or vapes).
  • Partially consumed products.
  • Accessories and paraphernalia (grinders, rolling papers, vaporizers, pipes, etc.) unless proven defective.
  • Discounted or promotional items.

We encourage customers to carefully review product descriptions before purchasing.

Refund Process

If you meet the eligibility criteria for a return or refund, please follow these steps:

1. Initiating a Refund Request

  • Contact our customer support team via email at [email protected] or call us at (416) 321 – 1112.
  • Provide your receipt/order number, a description of the issue, and photos if applicable.

2. Return Authorization

  • If your return is approved, we will provide a Return Authorization Number (RA#) and further instructions.
  • Returns may be required to be dropped off at our Cannabuds store (2776 Kennedy Rd, Scarborough, ON) or mailed back to us.

3. Inspection & Approval

  • Once we receive the returned product, it will undergo inspection.
  • If the return is approved, a refund will be issued via the original payment method within 7–10 business days.
  • If the return is denied, we will notify you via email with a reason.

Exchange Policy

Instead of a refund, you can request an exchange for another product of equal or lesser value if the return conditions are met. If exchanging for a higher-priced item, the price difference must be paid.

Special Cases & Exceptions

1. Faulty Vaporizers & Accessories

If a vaporizer, battery, or accessory is defective within 30 days of purchase, we will assist you with manufacturer warranty claims or a replacement if eligible.

2. Orders Lost or Stolen During Delivery

  • If your order was marked as delivered but not received, please contact us within 24 hours to file a claim.
  • We will investigate with our delivery provider before issuing a refund or resending the order.

3. Refused or Undeliverable Orders

  • Orders refused upon delivery or deemed undeliverable (incorrect address, failed ID verification) are non-refundable.

Cancellation Policy

Before Order Fulfillment

Orders may be canceled within 30 minutes of purchase if they have not yet been processed for delivery or pickup.

After Order Fulfillment

Once an order is packed or dispatched, it cannot be canceled. Customers must follow the return process if eligible.

Legal Compliance

Our refund and return policy complies with:

✔️ The Cannabis Act (Canada) – Restrictions on reselling or restocking returned cannabis products.
 ✔️ Ontario Cannabis Retail Regulations – Ensuring consumer protection and product safety.
 ✔️ Health Canada Guidelines – Proper handling of cannabis returns and exchanges.
 ✔️ Google’s E-Commerce Policies – Fair refund policies for digital transactions.

FAQs – Frequently Asked Questions

  1. Can I return an opened cannabis product if I didn’t like it?
     No, unfortunately, Health Canada prohibits the resale of opened cannabis products. We recommend reviewing product descriptions or consulting our team before purchasing.
  2. What if my product was defective, but I opened it?
     If a product has a visible defect or quality issue (e.g., mold, contamination, leakage), contact us immediately. We will assess your claim and offer an exchange or refund if valid.
  3. How long does it take to receive a refund?
     Refunds are processed within 7–10 business days after return approval. The time it takes to appear in your account depends on your bank.
  4. Can I return a product if I changed my mind?
     No, all cannabis sales are final, except in cases of defects, incorrect orders, or expired products.
  5. Do I need to provide my receipt for a return?
     Yes, a proof of purchase (receipt or order number) is required for all refund or exchange requests.
  6. What if my order was damaged during delivery?
     Report any delivery damages within 24 hours with photos. We will investigate and arrange a replacement or refund.
  7. Can I return an accessory if I used it once?
     No, used accessories such as vaporizers, grinders, and rolling papers are not eligible for returns unless defective.

Contact Us

For refund inquiries, contact us at:

📞 Phone: (416) 321 – 1112
 📧 Email: [email protected]
 🏬 Store Location: 2776 Kennedy Rd, Scarborough, ON

Customer satisfaction is our priority! If you have any concerns, reach out to us, and we’ll assist you as best as possible.